Shipping Info and Returns
The delivery fee will in any case be specified in the website when making the order and always before its confirmation.
Orders delivered to Spain and Portugal (ex. Balear, Canary Islands and internacional orders) will be sent within a maximum of 48 after the order has been placed. Orders placed during holidays or during the weekend will be processed the next working day. Deliveries will be made using our courier partner and will be delivered within 6-8 working days. We will send you a tracking number that can be used to track your order at all times. Please feel free to contact us if you want an URGENT / EXPRESS DELIVERY (an extra cost, to de determined, will be charged). Orders need to be placed before 15:00CET in order to have enough time to prepare your order for next day shipment.
A delivery is considered to be done once the product have been given to the Client by the courier and the consignee has signed confirmation of having received the delivery. It is the consignee´s responsibility to verify the products at the time of their reception and to raise all issues and claims that can be justified.
Bbk Fb Store website is operated based on a returns and exchanges policy laid out and established in the purchasing conditions. This policy can only be applied to a product acquired in Bbk Fb Store website.
How can you return / echange your order:
- Contact us (within the following 28 days after placing your order) and let us know about your interest in returning / exchanging the product.
- Returns or exchanges will not be allowed in any of our “physical” Bbk Fb Store.
- Please note that we can only offer size changes. If you wish to change your product for an altenative style, we suggest that you return it to obtain a store credit / voucher and that you then buy the new product in a separate transaction.
- Please use a copy of your order and, in the back of this copy, write down the reason for the return / exchange and please specify if you are interested in an exchange or if you are, on the contrary, interested in store credit / voucher to be used in future purchases, or if you wish to be refunded the amount of your order. Please don´t forget to specify your full address and any other information that might be needed in orer to proceed with the return.
- Products must be returned in the same condition as received, If you no longer have the original packaging, it will have to be replaced with one of similar measurements and capacity. It will have to be returned to our offices within 30 days after the date of purchase.
- Deliveries are free on the exchanged products sent by us. The cost of the delivery for the returned or echanged product will be incurred by the client. Bbk Fb Store will not accept return deliveries with unpaid postage. We recommend using insured and certified deliveries for greater control of the status of your delivery-return. Bbk Fb Store will not be responsible for lost deliveried.
- Once the return / exchange has been approved, Bbk Fb Store will refund part / total of the earlier invoice within 10 working days using the same method as used during the purchase.
If you wish to know more about the delivery, return or exchanges policy, please contact us.
